FAQ
Frequently Asked Questions
Comprehensive answers about reservations, gaming access, VIP membership, dining, dress code, and everything else you need to know about Prime Aussie Dining.
Reservations can be made through our online contact form, by telephone on
+61 7 3221 5840, or by emailing primeaussiedining@gmail.com. Our concierge team confirms all
bookings within 2 hours. For same-day reservations, please call directly.
The Fine Dining Restaurant is open Monday to Sunday from 12:00 PM until
11:00 PM. Last kitchen orders are taken at 10:00 PM. The cocktail lounge operates 4:00 PM until 4:00
AM daily. Our rooftop terrace is open 5:00 PM until midnight.
Yes. We accommodate all dietary requirements including vegetarian, vegan,
gluten-free, halal, kosher, and major allergy restrictions. Please advise us at the time of booking
so our kitchen can prepare appropriately. Our Chef is happy to create personalised alternatives for
any dish.
Standard reservations may be cancelled without charge up to 24 hours
before. Cancellations within 24 hours incur a fee of AUD $50 per person for degustation bookings.
No-shows are charged the full menu price. See our Refund Policy for full details.
Yes. Our team of four sommeliers is present throughout all dining service.
Master Sommelier Isabelle Chow is available for private consultations, cellar selections, and
bespoke pairing design for the Signature Degustation and Chef's Table experiences.
We do not operate as a BYO establishment. However, guests are welcome to
request specific bottles from our 800+ label cellar, and our Cellar team can source wines not on the
current list with advance notice. Bottles may be purchased for consumption at the table or taken
away.
Complimentary valet parking is available for all dining and gaming guests.
Our secure underground carpark is accessed via the private entrance on Eagle Street. Vehicles are
returned within 8 minutes of request via our valet app or by contacting your concierge.
Groups of 10 or more are handled by our dedicated Events team, who will
create a bespoke package for your requirements. Private dining rooms are available from 10 to 350
guests. Please contact our events team at least 4 weeks in advance for groups of 30 or more.
Guest access is available through a confirmed dining reservation or by
invitation. First-time guests register their membership at the concierge desk on arrival — a
5-minute process. Subsequent visits use biometric or digital ID. All registration details are
strictly confidential.
A current, government-issued photo ID is required for all guests accessing
the gaming floor. Acceptable forms include Australian driver's licence, passport, or Queensland
Proof of Age card. International guests may use their national passport. You must be 18 years or
older.
Our main floor features European roulette, standard blackjack, and 200+
progressive slot terminals. The Premium Salon offers no-commission punto banco baccarat and premium
blackjack. Private rooms host weekly Texas Hold'em and Omaha poker tournaments. See our Pricing page
for full table limits.
We are fully compliant with Queensland's Responsible Gambling Code of
Practice. Measures include: mandatory pre-commitment limits, self-exclusion programme, voluntary
time-out provisions, dedicated Responsible Gaming desk staffed 24/7, and staff trained to identify
and assist guests experiencing gambling-related distress. National Helpline: 1800 858 858.
Yes. Non-gaming guests are welcome to accompany gaming members into the
general gaming floor areas. The Premium Salon and private gaming rooms are restricted to active
participants. Non-gaming guests can enjoy the embedded bar service and lounge seating throughout the
main floor.
Winnings up to AUD $2,000 can be paid in cash at the gaming cage. Amounts
above AUD $2,000 are paid by secured cheque or same-day bank transfer to a pre-verified Australian
account. International wire transfers are available for non-residents. All transactions are subject
to applicable reporting requirements.
Silver membership (complimentary) is created automatically upon your first
dining or gaming visit. Paid membership tiers (Gold, Platinum, Black Card) can be applied for via
our website contact form or by speaking with our concierge. All applications are reviewed within 24
hours.
Platinum members have access to reciprocal privileges at 6 partner clubs.
Black Card members access all 12 partners across Monaco, Macau, Las Vegas, Singapore, Tokyo, London,
Dubai, New York, Hong Kong, Paris, Cannes, and Sydney. Specific privileges vary by partner — your
personal manager provides full detail.
Membership is non-transferable as it is linked to biometric verification
and identification. Members may nominate up to two additional cardholders (Gold: 0, Platinum: 1,
Black Card: 2) who share defined benefits under the primary membership account.
Dining credits are automatically applied to your account upon membership
activation and renewed annually. They can be used across all Prime Aussie Dining dining and bar
outlets. Credits do not apply to gaming, events, or retail purchases. Unused credits do not roll
over between membership years.
We offer six event spaces: the Executive Boardroom (12 guests), the
Sommelier Room (20 guests), the Private Dining Salon (30 guests), the Jade Lounge (50 guests), the
Riverside Terrace (80 guests), and the Grand Ballroom (350 guests). Each space features dedicated AV
and catering infrastructure.
External florists, photographers (subject to gaming floor restrictions),
and stylists are welcome with prior approval from our Events Manager. All AV and lighting production
must be conducted by our in-house technical team. External catering is not permitted.
Yes. Private casino nights are a popular event add-on, featuring dedicated
tables, croupiers, and branded gaming chips. Available for events of 20 or more guests with a
minimum 2-week booking lead time. All chips for casino nights are for entertainment only unless a
separate gaming licence activation is arranged.
Executive Boardroom minimum spend is AUD $8,500. Larger rooms and
ballrooms start from AUD $18,000. Grand Ballroom galas start from AUD $45,000 on premium dates. Full
pricing is confirmed in an itemised quotation following an initial consultation with our Events
team.
Smart elegant is the minimum standard for all areas. The Fine Dining
Restaurant requires smart elegant or formal attire. The Premium Gaming Salon requires jacket and
collared shirt (gentlemen) and cocktail dress or formal attire (ladies). Sportswear, thongs,
singlets, and ripped clothing are not permitted anywhere in the complex.
Yes. Our entire complex is fully compliant with the Disability
Discrimination Act 1992. We offer step-free access via private lifts to all dining and gaming areas,
accessible restrooms on all levels, and a dedicated accessible entrance on Eagle Street. Please
advise us at the time of booking if you require specific assistance.
Children under 16 are not permitted on the gaming floor at any time. In
the Fine Dining Restaurant, we welcome well-accompanied children of 12 and over during lunch service
only (12:00 PM – 3:30 PM). The lounge bar and cocktail areas are strictly 18+ at all times.
Photography in the gaming areas is strictly prohibited at all times.
Photography in dining areas is permitted for personal use only. Professional photography and video
production requires prior written approval from our Communications Manager. Filming of any gaming
activities is never permitted.
Yes. The gaming floor, cocktail lounge, and all bar areas require guests
to be 18 years or older. Strict ID checks are conducted. The Fine Dining Restaurant welcomes guests
12 years and over during lunch service, and 18 years and over during evening service.
Complimentary valet parking is available via our Eagle Street entrance.
Self-parking is available at the adjacent Queen Street and George Street car parks. We recommend
valet for the smoothest arrival experience. Helicopter landing pad arrangements can be coordinated
through our concierge.
Still Have Questions?
Send an
Enquiry
Contact Our Team Directly
Our VIP concierge team is available 24/7 to answer any questions about your visit, reservation, or membership.
Telephone
+61 7 3221 5840 — available 24/7
Email
primeaussiedining@gmail.com — 2 hour response
Speak to a VIP Manager
For complex enquiries including high-roller gaming access, Black Card applications, and bespoke event design, we recommend speaking directly with our VIP team by telephone.
+61 7 3221 5840
24 hours • 7 days