Refund & Cancellation Policy
Prime Aussie Dining Pty Ltd is committed to transparent, equitable refund and cancellation standards across all dining reservations, private event hires, masterclasses, and advance gift vouchers, fully in accordance with the Australian Consumer Law.
1. Dining Room Reservations & Cancellation Windows
Standard dining reservations may be cancelled without penalty up to 24 hours prior to the scheduled seating. Cancellations received under 24 hours or failure to attend incur a fee of $50 AUD per guest to cover customized produce allocations. Chef's Table and Private Dining Suite bookings require 72 hours advance notice for full deposit refund.
2. Private Event Hires & Grand Gala Buyouts
For exclusive ballroom, terrace, and private salon buyouts, advance deposits are refundable under the following schedule: (a) 60+ days notice — 100% deposit refund; (b) 30–59 days notice — 50% deposit refund; (c) 14–29 days notice — 25% deposit refund; (d) under 14 days notice — deposit is retained to cover bespoke supplier and brigade allocations. In the event of unforeseen force majeure circumstances, full transferable credit notes valid for 24 months will be issued.
3. Gift Cards, Experience Vouchers & Masterclasses
Prime Aussie Dining gift vouchers and Masterclass certificates are non-refundable for cash but are fully transferable to another recipient. All certificates carry a statutory 36-month validity period from the purchase date and may be redeemed across fine dining, cocktail lounge, or private event services.
4. Refund Processing Timelines & Banking Protocols
Approved refunds are processed to the original payment instrument within 5 to 7 business days of authorization. Depending on international banking clearance intermediaries, funds typically reflect in cardholder accounts within 3 to 5 business days thereafter. No administrative processing deductions are levied.
5. Dispute Escalation & Australian Consumer Law Guarantee
Nothing in this policy limits or excludes your statutory consumer guarantees under Schedule 2 of the Competition and Consumer Act 2010 (Cth). To lodge a formal refund review, please contact our Guest Services Director at primeaussiedining@gmail.com with your booking reference.
Legal Governance Framework
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Compliance & Legal Enquiries
For data subject access requests under the Australian Privacy Principles or GDPR, corporate governance verifications, or licensing clarifications, our compliance office responds within 14 business days.
Compliance & Policy FAQ
Common questions regarding data privacy, regulatory protocols, and reservation policies.
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